Privacy Policy

Voxelle

Effective Date: February 21, 2025

Introduction

At Voxelle (“we,” “us,” or “our”), we value your privacy and strive to provide a secure and transparent online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, voxelle.in (the “Website”), and use our services. This Privacy Policy applies only to information collected through the Website and not to information collected offline.

At Voxelle, we believe in empowering users with control over their personal information. This Privacy Policy outlines the choices and preferences you have regarding the collection, use, and disclosure of your data. We are committed to transparent and accountable data practices. This Privacy Policy provides a clear and comprehensive overview of how we collect, use, and protect your personal information.

Place of Business: Vasai, Mumbai, India

 

1. Information We Collect

We collect only the personal information that is necessary for the purposes outlined in this Privacy Policy. We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number, online identifiers, or any other identifier by which you may be contacted online or offline (“personal information”);
• That is about you but individually does not identify you, such as your browsing history on the Website, search queries, interactions with our online ads, and device information; and
• About your internet connection, the equipment you use to access our Website and usage details.

We strive to maintain accurate and up-to-date personal information. You can update your information by logging into your account or contacting us at feedback@voxelle.in.

We collect your shipping address and contact information to ensure accurate and timely delivery of your orders. This information may be shared with our delivery partners to facilitate the shipping process.

We collect this information:

• Directly from you when you provide it to us. For example, we collect personal information when you create an account, place an order, subscribe to our newsletter, participate in a contest or promotion, communicate with us via third-party social media sites, request customer support, or otherwise interact with the Website.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
• From third parties, for example, our business partners.

2. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your account/subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Website or any products or services we offer or provide though it.
• To allow you to participate in interactive features on our Website.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile. You can manage your communication preferences and data sharing settings by logging into your account and accessing the ‘Privacy Settings’ section. Here, you can choose to opt-out of marketing emails, control the use of cookies, and manage your data sharing preferences.

3. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

Disclosures with Your Consent

• To fulfill the purpose for which you provide it. For example, if you give us an e-mail address to use the “e-mail a friend” feature of our Website, we will transmit the contents of that e-mail and your e-mail address to the recipients.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

Disclosures Without Your Consent

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Voxelle’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Voxelle about our Website users is among the assets transferred.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Voxelle, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

4. Cookies and Other Tracking Technologies

We may use cookies and other tracking technologies to track the activity on our Website and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.
• Google Analytics cookies to analyze website traffic and user behavior. These cookies help us understand how users interact with our Website and improve its functionality.

5. Data Security

Protecting your personal information is a top priority for Voxelle. We employ a multi-layered approach to data security, combining technical safeguards, organizational controls, and ongoing security assessments.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We implement a variety of security measures, including access controls, encryption techniques, and regular security assessments, to protect your personal information from unauthorized access, use, or disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

6. Your Data Protection Rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at feedback@voxelle.in if you wish to make a request.

7. Legal Basis for Processing Personal Information

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

8. Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Voxelle does not knowingly collect any Personal Identifiable Information from children under the age of 18. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

9. Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

10. Do Not Track Signals

We do not currently respond to “Do Not Track” signals from web browsers. However, you can manage your cookie preferences through your browser settings.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain anonymized or aggregated data for analytical purposes.

12. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of those third parties before providing any personal information.

13. PCI DSS Compliance

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. Voxelle is committed to complying with PCI DSS standards. We comply with PCI DSS standards by implementing secure payment processing systems, protecting cardholder data, and undergoing regular security assessments¹.

14. IT Act 2000 Compliance

Voxelle complies with the Information Technology Act 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We take reasonable security practices and procedures to protect your personal information. We comply with the IT Act 2000, including Section 43A, by maintaining reasonable security practices and procedures to protect your personal information².

15. GDPR Implications

While Voxelle primarily operates within India, we acknowledge the General Data Protection Regulation (GDPR) and its implications for individuals in the European Union. We strive to incorporate GDPR principles into our data processing activities, ensuring a high level of data protection for all users³.

Conclusion

At Voxelle, we value your privacy and strive to provide a secure and transparent online experience. This Privacy Policy reflects our commitment to responsible data practices and user empowerment. We encourage you to read this policy carefully and contact us if you have any questions. This Privacy Policy outlines our data practices and your rights concerning your data. By using our Website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. We encourage you to review this Privacy Policy periodically for any updates.